1. Definitions

“Growgether”, “we”, “us”, “our” means Rimashi Lifestyle Private Limited, a company incorporated in India with its registered office at 4th Floor, Flat No. 416, Spaze Boulevard, Sohna Road, Gurugram, Haryana 122018. “Product” means any item listed in Section 3. “Original Purchaser” means the person named on the original tax invoice. “Warranty Period” means the period in Section 3, calculated from the date of original retail purchase shown on the tax invoice. “Manufacturing Defect” means a defect in materials or workmanship identified during normal use.

2. Warranty overview

Growgether warrants to the Original Purchaser that each Product, when used for its intended purpose under normal domestic conditions and in line with the user manual, will be free from Manufacturing Defects for the applicable Warranty Period in Section 3.

3. Product-wise warranty period

Coverage scope for the Apex Crib, the Breeze Mattress and the Mova Diaper Bag is defined by Growgether for these products. GrowCare skincare products carry no warranty.

4. What is covered

Subject to the exclusions in Section 5: Manufacturing Defects in materials or workmanship that appear during normal use within the Warranty Period; mechanical malfunction of moving parts under normal load; structural failure of plastic or metal parts in the absence of impact, drop or misuse; and fabric or stitching failure not caused by ordinary wear or misuse. Transit damage is not strictly a Manufacturing Defect, but Growgether will replace or refund a Product damaged in transit if it is reported through the Authorised Service Channel within seven days of delivery with photographs.

5. What is not covered

These exclusions apply only to the contractual warranty and do not limit any non-waivable statutory right: normal wear and tear; misuse or abuse, including use beyond stated weight or age limits or improper assembly; accidental damage such as drops, impacts or collisions; cosmetic damage that does not affect safety or function; unauthorised modifications or non-Growgether parts; improper cleaning contrary to care instructions; second-hand purchases, since the warranty is offered to the Original Purchaser only and is non-transferable; water or moisture damage outside ordinary use; products with a removed, altered or defaced serial or batch label; and third-party accessories.

6. Warranty registration

Registration helps us process claims faster but is not a precondition for asserting this Warranty or your statutory rights. The Warranty Period runs from the date of original retail purchase shown on the tax invoice, whether or not registration is completed. To register, visit www.growgether.com/warranty, sign in, enter the model, serial or batch number, date of purchase and order number, and upload the tax invoice or marketplace order summary. A digital Warranty Certificate is emailed within 48 hours. Online registration is recommended within 90 days of purchase.

7. Warranty claim process

Submit claims through the Authorised Service Channel: www.growgether.com/claims, support@growgether.com, or the customer-care number in Section 14. We acknowledge each claim within 48 hours and aim to resolve it within 30 days of receiving the Product or all required information, whichever is later. Initial review is completed within 7 business days of all information being received; inspection within 5 to 7 business days of the Product being received. For strollers and car seats, free doorstep pickup is offered in serviceable PIN codes; for other Products a prepaid courier label is provided where pickup is unavailable.

7.1 Resolution options

For approved claims, in order of preference: Repair free of cost using genuine parts; Replacement with the same or an equivalent model where repair is not feasible; or Refund of the full purchase price where neither repair nor replacement is feasible. Pro-rated refunds are not applied to claims arising from Manufacturing Defects. A reasonable customer preference is given due weight.

8. Shipping and handling

Doorstep pickup for strollers and car seats and return shipping for all approved claims are borne by Growgether. Shipping for a denied claim is borne by the customer. For remote or unserviceable PIN codes, Growgether reimburses reasonable courier costs against receipt for approved claims.

9. Customer responsibilities

Use and assemble the Product per the manual; carry out routine cleaning and maintenance; retain the tax invoice or marketplace order confirmation for the Warranty Period; avoid unauthorised repairs; and stop using the Product if a safety-related defect is suspected.

10. Fraud prevention and claim integrity

Repeated knowingly false claims may, after notice and an opportunity to respond, result in suspension of contractual warranty service for that account; statutory rights remain unaffected. Growgether may request additional documentation, photographs or inspection, with written reasons. Claims for Products bought second-hand or through unauthorised channels are outside the contractual warranty.

11. Limitations and disclaimers

Subject to your statutory rights and applicable law, Growgether’s total liability under this Warranty is limited to the purchase price of the affected Product, and Growgether is not liable for purely indirect or consequential losses to the extent permitted by Indian law. Nothing here excludes liability for death or personal injury caused by a defective Product, liability under Chapter VI (Product Liability) of the Consumer Protection Act 2019 where its conditions are met, liability for fraud, or any liability that cannot be excluded under Indian law.

12. Product recalls and safety notices

Where a safety-related defect is identified in a Product line, Growgether will publish a recall notice at www.growgether.com/recalls and on relevant marketplaces, directly notify registered customers, and offer free repair, replacement or full refund irrespective of the Warranty Period.

13. Personal data

Personal data submitted during registration or a claim is processed in line with the Growgether Privacy Notice and the Digital Personal Data Protection Act 2023, and used for warranty administration, safety notifications and legal compliance. You may exercise rights of access, correction and erasure by writing to privacy@growgether.com.

14. Grievance redressal and disclosures

Manufactured / marketed by Rimashi Lifestyle Private Limited, 4th Floor, Flat No. 416, Spaze Boulevard, Sohna Road, Gurugram, Haryana 122018. Customer care: support@growgether.com, +91 73035 52414, 9:00 AM to 6:00 PM IST, Mon to Sat. Toll-free number and Grievance Officer details: [to be published on growgether.com]. Grievance acknowledgement within 48 hours; resolution within 30 days. External escalation: National Consumer Helpline 1915 / consumerhelpline.gov.in and the jurisdictional Consumer Disputes Redressal Commission.

15. Out-of-warranty repairs

Products outside the Warranty Period are eligible for paid repair or replacement subject to parts availability, with a no-obligation estimate provided before any work. Email support@growgether.com.

16. Governing law and jurisdiction

This Warranty is governed by the laws of India, with the courts at Gurugram, Haryana having non-exclusive jurisdiction. Nothing prevents a consumer from approaching the District, State or National Consumer Disputes Redressal Commission having jurisdiction, including where the complainant resides or works for gain.

17. Sales through online marketplaces

Where a Product is bought through a marketplace such as Amazon.in, Flipkart, Myntra or FirstCry, these terms apply in addition to the marketplace’s own policies. Where they conflict, the terms more favourable to the consumer prevail. Marketplace order summaries are accepted as proof of purchase.

18. Severability and updates

If any clause is held unenforceable under Indian law, the remaining clauses continue in full force. Growgether may update this Warranty; the version applicable to a Product is the one in force on its date of purchase, published at www.growgether.com/warranty.

Product Warranty, Version 2.0, 2026, India. This on-screen summary is provided for easy reading. The full published Terms and Conditions govern in case of any difference.