Cancellation
1. Overview
This Cancellation Policy should be read along with the Terms of Use as appearing on the Platform ("Terms Of Use") and is an electronic record in terms of the Information Technology Act, 2000, and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and terms of use for access or usage of Growgether marketplace platform – www.growgether.com (hereinafter referred to as "Growgether / Platform").
The Platform is owned and managed by M/s Rimashi Lifestyle Private Limited, a company existing under the Companies Act, 2013, bearing Corporate Identification Number U52609PB2018PTC047858, having registered office at 96, New Lajpat Nagar, Model Town, Ludhiana, Punjab, India 141002 and corporate office at 4th Floor, Flat No.416, Spaze Boulevard, Sohna Road, Gurugram, Haryana 122018 (hereinafter referred as “Company”). The Cancellation Policy constitute Your binding obligations with the Company.
2. Cancellation Policy for Growgether
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To cancel your order, please do so before it is shipped, as shipping charges are non-refundable once the order is dispatched.
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To cancel, provide your order number and details for prompt processing. Contact customer support at care@growgether.com or call +91-7303552414. Customer support is available from 10:00 am to 6:00 pm, Monday to Friday, excluding public holidays.
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Cancellations are only possible within a maximum of 2 hours of placing the order. Cancellations will not be accepted after the order has been shipped. In case of prepaid orders, it will be refunded in original payment method if canceled within 2Hrs of Order Placement and product is not shipped.
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Products will not be eligible for cancellation if the product has been customized.
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If the payment is deducted but the order shows as pending or failed, please write to care@growgether.com or use our chat support.
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Growgether reserves the right to block accounts that repeatedly place and cancel orders without valid reasons.
3.Changes to Cancellation Policy
We may change the Cancellation Policy from time to time. If we make any changes to Cancellation Policy, we will change the "Last Updated" date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised Cancellation Policy.
4. Contact Us
If you have any questions or concerns about this Cancellation Policy, please contact us at care@growgether.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding use of your information. Except where required by law, we cannot ensure a response to questions or comments regarding topics unrelated to this Cancellation Policy.